Shipping Times
At Ferntree Products, we strive to provide you with the best possible shopping experience, including timely delivery of your products. Please read the following Shipping Times Policy to understand the process and timelines associated with your order.
Order Processing Time
All orders are processed within 3 business days of receipt. This processing time includes picking, packing, and preparing your order for shipment. Business days are Monday through Friday, excluding public holidays.
Shipping Time
Once your order is processed and shipped, it typically takes 8 to 10 business days for delivery. Please note that shipping times may vary depending on your location and the courier services available.
Shipping Delays
While we aim to fulfill and deliver all orders on time, shipping delays can sometimes occur due to factors beyond our control. These factors may include:
- High demand during sales events or holidays.
- Unexpected delays from courier services or weather conditions.
- Supplier-related delays.
We want to assure you that we are committed to delivering your products as quickly as possible and will do everything we can to mitigate delays. Should any delays arise, we will work closely with our suppliers and courier partners to resolve the situation as quickly as possible and keep you informed every step of the way.
Our Commitment to You
We value your trust and strive to ensure that your experience with us is seamless. If there are any delays, we will proactively communicate with you and make sure you are kept updated about the status of your order. If any issue arises with your shipment, please don’t hesitate to contact our customer support team. We are here to assist you and resolve any concerns quickly.